Frequently Asked Questions

How long does it take?
We will ship your order within five business days of your approval of the proof we provide to you. Allow about two weeks from the time you place your order until your order is shipped to you. If we are creating a new custom design for you, expect your initial proof within five business days from the time we finalize the source for your graphic. Allow an additional 1-5 business days for shipping. 

What's included in the prices for Embroidery?
The prices include embroidery in one location and the creation of your designs.  There are no setup fees or other hidden charges.  You may incur additional charges if your design exceeds 10,000 stitches or if you want an additional embroidery location.  More about pricing

Do you have a catalog?
Our product catalog is too extensive and dynamic to produce in printed form.  We do not have a printed catalog.

Can I mix different items for quantity pricing?
If each item you order uses the same design, you may combine items, sizes and colors for pricing (excluded on headwear). For instance, if you order 48 denim shirts, 24 polos and 24 jackets and the same design is used for all items, you would use the "96-143" (48+24+24=96) price break to receive the wholesale price of each item. Because embroidery on headwear requires a special setup and special equipment, headwear must stand alone for quantity pricing and for minimum quantities. Within the headwear category, you may combine items, sizes and colors, as long as each item is embroidered with the same basic design and there is a minimum of four per item per color.

What if the items I order need different colors in the embroidery?
There is no charge for additional color ways to match the different colors of items you order.  We will design the color ways for you based on the items you order.

Can I see a sample of my embroidery before I place my order?
Because of the considerable number of hours required to prepare and proof your design, we do not prepare embroidery samples before you place your order.  However, when you place an order we will prepare a proof for your approval prior to production.  Sample embroidery is available for a setup fee of $150.00.  The sample embroidery charge will be refunded to you when you place a quantity order of at least 24 pieces.

Do I see my embroidery before you ship my order?
Within five business days of the time you place your order, we will make a proof of your embroidery available to you for your approval.  We will not embroidery your order without your prior approval. If you have any concerns, please request a no charge pre-production sample. 

Should I order a product sample?
If you are unfamiliar with the product you are considering, we strongly recommend you order a sample without embroidery.  Once you have evaluated the sample, you may return it for full credit. 

Can I send my items to you for embroidery?
Yes, within reason. Some items are more difficult to embroider then others, it will be at our discursion.

What is the largest embroidery I can get?
The largest embroidery we produce must fit within a circle with a diameter of 10.5 inches.

How many colors can I use?
Our machines will accommodate up to 12 colors.  There is no charge for using more than a certain number of colors. Color Palette